Help & FAQ
How do I factory reset my Xilica device?
Watch this video to see how to perform a factory reset on Solaro series processors, Gio series interfaces, and user interface devices . It shows the ...
How do I update the mainboard BIOS firmware on my Solaro (FR1/QR1)
If your device is already running QR1 v5.2 or FR1 v3.4 (or later), no USB update is required — you can continue with normal network-based updates....
Why aren’t my third-party API commands working?
Sometimes commands don’t run because of a small error in the format or setup. This video shows you how to test your commands, spot issues fast, and ge...
How do I update the USB audio card?
To update the USB card firmware, open the Device Firmware Manager in Xilica Designer software and download the correct firmware. Then right-click the ...
How do I update my Xilica firmware?
To update your mainboard BIOS or Solaro recovery firmware updates , you’ll first need the Xilica USB driver. Download it for your system: MacOS W...
How do I update the recovery firmware on a QR1-FR1?
Watch this video to see how to run a recovery update. ⚠️ Before starting, contact support@xilica.com so we can confirm the update is required and g...
How do I follow the QR1-FR1 partner service procedure?
Watch this video to see the full partner service procedure for the QR1-FR1. It walks you through the required steps clearly and simply. ⚠️ Before you...
How do I capture a boot log for an FR1 or QR1?
Watch this video to learn how to capture a boot log on FR1 and QR1 devices. The process records startup activity, which can help the support team diag...