Factory Resetting Your Xilica Device

This guide covers factory reset procedures for all current Xilica hardware. Choose your device below.

Before resetting, contact support@xilica.com to confirm whether a reset is the right solution. A factory reset may not fix the issue you're experiencing, and there may be a less disruptive path.

Solaro devices offer three levels of reset, from least to most disruptive. Start with the lightest option that addresses your issue.

Restores all network interfaces to DHCP mode while keeping your loaded project and configuration intact. Use this when the device has a static IP you can no longer reach.

1. Wait for the device to fully boot

2. Locate the IP reset button:

   • QR1 / QR1-UC: Front panel

   • FR1 / FR1-D: Back panel

3. Press and hold for 10 seconds

4. Release when complete

After reset, all network interfaces return to DHCP. Reconnect via Designer's Network View once the device picks up a new address.

Clears all loaded configurations and updates the device to the latest firmware. Use this when you need to start from a clean slate.

1. Back up your project file (.pjxml) — download it from the device before proceeding (see Exporting and Backing Up Your Xilica Project File)

2. Perform a standard firmware update via Designer (right-click device → Firmware upgrade)

3. After the update completes, the device reboots with a clean configuration

4. Reload your project file if needed

Reloads the entire device operating system and file system. Use this only when the device is unresponsive to normal firmware updates or is stuck in a boot loop.

1. Download the Recovery firmware for Solaro devices (FR1/QR1) is available below:
   - Solaro recovery 4.9.0

2. Watch this video to see how to run a recovery update:

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All Gio models share the same factory reset procedure:

1. Ensure the device is powered on

2. Press and hold the front panel button for approximately 10 seconds

3. Continue holding until the front panel LED turns amber

4. Release the button

The device resets and reboots automatically.

What this reset clears:

• Any static IP address configuration (reverts to DHCP)

• Device reverts to its original factory firmware

The Sonia Amp uses the same procedure as Gio devices:

1. Ensure the device is powered on

2. Press and hold the front panel button for approximately 10 seconds

3. Continue holding until the front panel LED turns amber

4. Release the button

What this reset clears:

• Any static IP address configuration (reverts to DHCP)

• Device reverts to its original factory firmware

The Lucia uses the same procedure as Gio and Sonia devices:

1. Press and hold the front panel button for approximately 10 seconds

2. Continue holding until the front panel LED turns amber

3. Release the button

What this reset clears:

• Any static IP address configuration (reverts to DHCP)

• Device reverts to its original factory firmware

For XTouch wall panels, a factory reset is performed through the device's on-screen settings menu rather than a physical button. Consult the XTouch documentation or contact support@xilica.com for guidance.