Troubleshooting Dante in the Xilica Designer Software

Xilica Designer integrates comprehensive Dante management and routing capabilities, allowing you to define audio routes between both Xilica devices and third-party Dante-enabled equipment from a single interface.

In Designer's Network View, you'll see all Dante-enabled devices on your network:

• Xilica devices display the Dante logo in the top right corner of their icon

• Third-party Dante devices appear with their own distinct icons

1. Check Network Interface Selection

   • Open Designer's Dante View

   • Verify the appropriate network adapter is selected under "Network Interface to search for Dante Devices"

2. Verify with Dante Controller

   • Launch Dante Controller software

   • If devices don't appear, click the network icon (Choose a Dante Interface)

   • Select "Use shared Dante interface"

   • If devices appear in Dante Controller but not in Xilica Designer, return to Designer's Dante View, select the correct interface, and restart Designer

3. Check IP Configuration

   • If devices don't appear in either application, your computer's IP address may be outside the Dante network range

   • Set your computer to obtain an IP address automatically (DHCP)

   • Dante devices ship in DHCP mode by default

4. Reset Device IP Settings

   • Ensure Dante devices are set to DHCP or have compatible static IP addresses

   • To reset Xilica Solaro devices:

     • Locate the IP reset button (front panel on QR1, back panel on FR1)

     • With the device fully booted, press and hold for 10 seconds

     • This renews all IP settings and removes static addresses for both LAN and Dante ports

5. Direct Connection Test

   • If previous steps fail, directly connect your computer to the Dante port

   • Ensure both are set to DHCP

   • Both should revert to link-local addresses (169.254.x.x)

If these steps don't resolve the issue, contact Xilica Support for additional assistance.