General Troubleshooting
Troubleshooting No Audio Through Sonia Speakers
If you're experiencing no audio through your Sonia speakers, check the following using the Amp Config tab (access by double-clicking the Sonia Amp dev...
Why aren’t my third-party API commands working?
Sometimes commands don’t run because of a small error in the format or setup. This video shows you how to test your commands, spot issues fast, and ge...
Running Diagnostic Tests on Solaro Devices
When troubleshooting potential hardware issues, Xilica provides diagnostic tools to help identify problems with Solaro processors. Open Xilica Designe...
Resolving Boot Issues on Solaro DSP Devices
If your Solaro QR1 or FR1 is caught in a boot loop, follow this troubleshooting guide to identify and resolve the issue. During normal startup: The bl...
Troubleshooting USB Audio Connection to Xilica USB Card (XC-SUB) or Gio USB Network Endpoint
If you've established a proper physical connection between a USB audio device (such as a laptop) and a Xilica USB device, but are experiencing issues ...
Handling TCP Connection Errors Between a Xilica Controller and a Third-Party Device
When a third-party device can only be controlled by a single controller (such as a native control app, Xilica Designer, or an XTouch controller), the ...
Resolving Dante System Fatal Error in Xilica Designer
If you see a Dante system fatal error after launching Xilica Designer, you're likely connected to the AV network via Wi-Fi only. While Wi-Fi allows ba...
Control Panel Update Required Warning
If you see this warning message from an Xtouch app, it indicates that the configuration between your DSP and XTouch panel have become out of sync. Thi...
Troubleshooting Dante in the Xilica Designer Software
Xilica Designer integrates comprehensive Dante management and routing capabilities, allowing you to define audio routes between both Xilica devices an...