Troubleshooting No Audio Through Sonia Speakers

If you're experiencing no audio through your Sonia speakers, check the following using the Amp Config tab (access by double-clicking the Sonia Amp device tile in Network view):

1. Verify Input Power is either PoE+ or PoE++

   • If not, connect a compatible PoE+ or PoE++ network switch or injector

   • For more information, see Compatible Power Delivery Devices for Sonia Amp

   • For optimal performance, power the Sonia Amp with the ACC-POE-95W PoE injector

2. Confirm Amp Status shows green (Active)

   • If not, click the Reboot button in the General tab of Device Setup

   • Contact the Pleneo support team if Sonia Amp faults persist

3. Ensure Amp Power is On with green indicator

   • If showing Red/Standby, click the Power On buttonConnection and Speaker Issues

4. Verify proper cable connectivity:

   • Click Auto Detect to run the speaker impedance test

   • A green indicator confirms successful connection

   • The number shown represents detected speakers per channel

   • Note: Cable runs over 10m may cause inaccurate speaker counts

5. Test audio path:

   • Click each channel's Test Tone button

   • Select tone type from the dropdown

   • Adjust volume if no tone is heard

6. If problems persist:

   • Replace the cable between Sonia Amp and Sonia C5 speaker

   • If still not working, the Sonia C5 speaker may need replacement

If test tones work but program or conferencing audio doesn't, the issue likely involves Dante network routing or DSP configuration. Check Dante routing using Dante Controller or the Dante Network View in Xilica Designer.

See info about the ACC-POE-95W PoE injector.